** Strictly no buses allowed on-site, please **
Check-In / Check Out
You may check-in from 15:00 until 22:00 (please contact us to arrange outside these hours)
Check-in is by key box at the front door. We will email you in advance with the door code and room number. This releases a key to enter.
Please return the key. Once in your room, you will have a key for the room and the front door. Please leave these in the room at check out or in the box at the front door.
You must check out by 11:00am
There is a late check-out fee of £40, this is available on request and is subject to availability.
Payment Terms*
We accept Visa Credit, Mastercard Credit and most debit cards.
Please note: We do not accept American Express.
Payment is taken in full 2 days before arrival. We do not accept cash unless agreed.
Bank transfer will be accepted on request but we still require a card as a waiver should there be any damage.
Exceptions for corporate account holders.
We reserve the right to as for identification required, passport or driving licence, contact us to discuss other acceptable forms of identification.
All damages will be due in full. Should other guests need to be reimbursed due to excessive disturbance this is also chargeable at our discretion.
We require a valid credit card at check in for all bookings (not debit) for protection against liability or incidentals. The hold value is dependent on the length of stay. A credit card hold does not affect your credit card utilisation.
*Terms in place to protect our guests, property, staff and family home from any form of social disturbances or unrest.
Internet Policy
Wireless internet is available throughout the property and is free. The WIFI password can be found in your room.
Smoking Policy
Smoking indoors is not permitted and will result in a £100 fine. Smoking outdoors is fine, but please use the bins provided to dispose of any cigarette butts.
Lost keys
Due to the age of the property, our bedroom locks require a specialist to replace them. The cost is £75 for a call out to cut a key and replace the brass vintage fobs. Please note we may ask for a refundable key deposit to ensure the safe return of keys. Lost keys may be charged to your card.
Parking Policy
We have no onsite parking. Street parking in the evening is generally available and is free from 5pm - 9am. Throughout the day you can get one hour of free parking from 8.00am-6.30pm (Mon-Sat).
There is also a council car park on the main street with 59 spaces.
Security
We have on-site CCTV for your security both outside and in reception corridors.
Extra Charges Policy
VAT is included. City/tourist tax is not applicable.
Pet Policy
Sorry strict no pets policy.
Child Policy
All children are welcome. The maximum capacity of baby cots is 1 per room unless otherwise authorised by the owners. Cots are charged at £5 and include a flat sheet however we have no baby bedding - please bring your own.
Group Booking Policy
If booking 4 rooms or more at Ralph’s a 20% deposit will be required to secure the booking. This will be refundable if cancelled up to 30 days before the date of arrival. If cancelled after 30 days, this deposit will be non-refundable. Payment in full will be required 30 days before arrival. For specific group events please see our groups terms and the group accommodation page.
General Cancellation Policy
If you cancel up to 48hours before the date of arrival (up to midday 2 days before), no fee will be charged. If cancelled later, the first night will be charged. In case of a no-show, the total price of the reservation will be charged. A deposit of 20% may be required on certain bookings especially if booked far in advance, or if it is a booking for multiple rooms (see group booking policy above) or if booking for a long stay.
If a 20% deposit is requested by management, this is non-refundable, should a cancellation occur. However at management’s discretion, if it is with good advance notice and the room(s) can be resold, we may allow you to defer the date and carry forward the deposit to a different date - this will be at management's discretion. If you book through a third-party agency we cannot use discretion please always book directly via our book now button or by phone.
Exceptions to our 48-hour cancellation policy;
We may ask for a 20% non-refundable deposit and balance due in full 30 days before, for bookings on the following dates: Christmas, New Year’s Eve, Easter, Halloween, the Balmoral show and other event dates at our discretion.
Christmas / New Year
We open over Christmas and New Year on a room-only basis. There is no breakfast available and limited housekeeping. We do leave additional supplies and emergency assistance is available. It is not possible to adjust the parameters on our online booking systems for this variance so we ask that enquiries and bookings be direct so that we can discuss dates and reduced prices.
